How can I purchase out-of-stock products?
Product
How can I purchase out-of-stock products?
How can I purchase out-of-stock products?
You can ask our customer service if the product is out of stock and how long it will be available again. Special offer items showing out of stock means that the item has sold out and will not be available again, but you can also check out its similar items to see if you like a particular item.
How do I replace parts for my product?
How do I replace parts for my product?
Please visit Replacement Parts to select the part that needs to be replaced.
Where can I purchase your products?
Where can I purchase your products?
You can purchase our products on our website or through various online retailers.
Can I sell your products?
Can I sell your products?
For more information on selling lamlingo products in your store, please send us an inquiry by clicking the Retail Plan link in the footer
How do I apply to be a dealer?
How do I apply to be a dealer?
Lamlingo welcomes you to join as a dealer. Please visit the Retail Plan, fill out the application, and we will contact you immediately.
Can I submit a review on a product I recently purchased?
Can I submit a review on a product I recently purchased?
Feel free to write a review on any product page, or leave a comment on our social platforms: Facebook, ins, Tk, etc.
I missed a special price or promotion – can I receive a price adjustment?
I missed a special price or promotion – can I receive a price adjustment?
We regret to inform you that we cannot offer you discounted prices except during holidays. You can subscribe to Lamlingo by leaving your email address to receive information about our discounts before the promotion.
Frequently asked questions
Order
Can I update the shipping address on my order?
Can I update the shipping address on my order?
We can update your delivery address as long as you contact us with the new address before your order is shipped. If your package has already been shipped, we cannot guarantee that your order will be shipped to the new address, but we will try our best.
Can I cancel my order before it is shipped?
Can I cancel my order before it is shipped?
- You can cancel your order by contacting us via email (see the Contact Us section for details).
- All cancellations are subject to confirmation by our support team. While we strive to process requests quickly, we cannot guarantee that every cancellation request will be successful.
- If we successfully detain or recall the goods, your order will be cancelled
When can I expect to receive my order?
When can I expect to receive my order?
The specific delivery time depends on your geographical location, please refer to our shipping policy.
Where can I find my order number?
Where can I find my order number?
You can view your order number and other order information by logging into your account (if you have already registered an account). You can also view your order confirmation emailsupport@lamlingo.com.
I received most of my order but one item is missing, what do I do?
I received most of my order but one item is missing, what do I do?
Rest assured that the item will arrive shortly. Items may be shipped from different warehouses and delivered at different times. Please check if your order has multiple tracking numbers. You may also contact our customer service team at support@lamlingo.com for further assistance.
How can I track my order?
How can I track my order?
Once the package is shipped, you will receive a shipping confirmation email with tracking information. Or you can visit the "Track My Order" page on our website. If none of the above methods can be used to obtain it, you can contact the support team directly for help.
Why is my tracking information not updating?
Why is my tracking information not updating?
This will not happen if the item you ordered is in stock. Since we ship internationally (except within the continental United States), we typically use international shipping methods and the tracking information will automatically update when your order is received. Rest assured that your order is on its way and will arrive soon! If you have any additional questions or concerns, please contact our customer service team at support@lamlingo.com.
What should I do if my order shows as shipped but I haven't received it?
What should I do if my order shows as shipped but I haven't received it?
Some carriers scan packages for delivery before they are shipped. Please allow an extra day for the carrier to deliver your order. If you still haven't received your order after one day, you can file a claim directly with the carrier, or you can contact our customer service team at support@lamlingo.com with any additional questions or concerns.
Support
How can I contact customer service?
How can I contact customer service?
You can send us a message at support@lamlingo.com or contact us page.